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Return Policy

Our 7-Day Return Policy ensures that you have enough time to decide if your purchase is just right. If you’re not fully satisfied, you can request a return within 7 days from the delivery date. A full refund will be issued, after deducting Rs. 2,000 per product to cover delivery and processing fees & 2.2% payment gateway charges

Exceptions to the 7-Day Return Policy

This policy does not apply to:

Customized, engraved, or personalized items.

Return Conditions

To qualify for a return under this policy:

The product must be in its original packaging, in a sellable condition, without scratches, damage, wear, or signs of use or alteration.
All original tags and stickers must remain intact.
If the product tag or packaging is tampered with, the return will instead fall under the Buy-Back Policy.

Refund Process

All returned products will undergo a quality check before the refund is processed. Once approved:

Refunds for prepaid orders will go back to the original payment method (credit/debit card, net banking, UPI).
The refund will be processed within 14 business days after the quality check is completed.

How to Initiate a Return

Email support@dintarajewels.in or submit a return request on your Dintara Jewels’ Account Portal within 7 days of delivery to request a return pickup.
You will receive pickup instructions and details via SMS/email.
Repack the product in its original packaging, including the invoice, product and/or diamond certificate, and hand it over to the logistics partner.
- Lost certificates will incur an additional fee of ₹2,000 or ₹1,000 per carat—whichever is higher.
Be sure to collect proof of pickup—either a receipt, a photo of the tracking number, or an SMS confirmation.
After receiving the product, we will perform a thorough quality inspection.
- Products that show signs of wear, have been resized or altered by any jeweler other than Dintara Jewels will not be eligible for a return under this policy.

In-Store Returns

You can also return products directly at any Dintara Jewels’ physical store. For those unable to visit, we will arrange a reverse pickup at your convenience.

Customer Support

Have questions or feedback? We’re here to help!
Reach out to us at support@dintarajewels.in or call us on +91 8097458151 Monday to Saturday between 11 AM – 6 PM. We will respond to you within 3 business days.

Registered Office Address

Dintara Jewels Private Limited
CIN: U32111MH2024PTC427970
Shop No. 3/4, 27, Round Chawl,
Mumbadevi Road, Tambakata, Kalbadevi,
Mumbai, Maharashtra – 400002